Choose your symptom
The app will not open
Write down the exact error, your device model, Android version and app version. Compare the device requirement and update instructions on the publisher’s website.
Check the version firstThe OTP has not arrived
Check the country code and phone number shown in the app. Follow its displayed retry time. If it still fails, use the app’s support; this directory cannot issue a code.
The account is blocked or restricted
Use the app’s own account-support route and provide the error text. Do not create a new account to try to bypass the restriction.
A familiar website now looks different
Check the complete address and publisher details before entering account information. A familiar logo on a changed page is not enough to establish identity.
Check a website referencePrepare a useful support report
- App name and version.
- Device and Android version.
- Exact error and when it appeared.
- Steps already tried.
Exclude passwords, OTPs and payment details. Find the relevant website on the brand profile, then use its published support instructions.
Find the brand profile